Terms of sale
Terms of Sale | hearthly
👋 General Agreement
These Terms of Sale officially govern all purchase transactions, order services, and commercial behaviors on the official hearthly website. By browsing our store, submitting orders, and completing payments, you voluntarily confirm that you have fully read, understood, and unconditionally accepted all the sales terms, together with our Shipping Policy and Legal Statement. All products sold by hearthly are limited to personal, non-commercial household use only.
🛒 Order Rules & Confirmation
Only users who have reached the age of majority in their local region are eligible to place orders. After successful payment, you will receive an official order confirmation email from our system. hearthly reserves the right to verify order information and reject, suspend, or cancel abnormal orders, including invalid information, payment exceptions, inventory shortages, and suspected fraudulent transactions to ensure transaction security.
💳 Pricing & Payment Terms
All product prices displayed on the hearthly website are final, transparent, and exclude no hidden fees. Consistent with our official shipping policy, all products support global duty-free and tax-free delivery. International customers only need to pay for product prices and corresponding shipping costs without any additional customs charges or import taxes. We adopt secure global payment channels to ensure safe and real-time transaction processing.
🚚 Processing & Shipping Arrangement
All verified paid orders will be processed and shipped within1–2 business days. We support global shipping and provide two standard logistics solutions:
- Standard Shipping: 7–12 business days
- Express Shipping: 5–8 business days
The overall global delivery cycle is 5–12 business days. All delivery times are estimated for reference only. hearthly shall not be held responsible for delays caused by customs clearance, local logistics adjustments, extreme weather, or force majeure factors beyond human control.
📦 Product Description & Quality Standards
All products sold by hearthly are brand new, genuine, and compliant with international safety and quality standards. We strive to ensure that all product pictures, parameters, sizes, and functional descriptions are accurate and consistent with real items. Minor color differences, subtle size deviations, and tiny visual errors caused by shooting light, screen resolution, and manual measurement do not affect product use and do not constitute quality defects.
❌ Order Cancellation Policy
Customers can apply for free order cancellation before the package is shipped. Once the order enters packaging and shipping procedures, cancellation requests will no longer be accepted. If hearthly cancels orders due to inventory shortage, system failure, or transaction risks, we will provide full and timely refunds for all affected orders.
🔄 Return & Exchange Regulations
We support qualified returns and exchanges for product quality problems or our delivery errors. Returned items must be unused, undamaged, unwashed, and kept in original complete packaging with all accessories. Artificial damage, improper use damage, personal preference issues, and normal wear and tear are not eligible for free return or exchange. Customers are responsible for return shipping fees unless the return is caused by our product or delivery faults.
⚠️ Limitation of Liability
hearthly fulfills official quality guarantees and after-sales obligations within the scope of applicable laws. We are not liable for any personal injury, property loss, or indirect damage caused by improper operation, unauthorized modification, artificial damage, or violation of product usage guidelines. We also assume no responsibility for transaction abnormalities and delivery delays caused by third-party logistics services and force majeure events.
📝 Term Updates & Revision Rights
hearthly reserves the right to revise, update, and optimize these Terms of Sale at any time without prior notice. The latest version will take effect immediately after being published on the official website. Your continued use of our website and services after policy updates means you fully accept the revised terms.
📩 Customer Support
If you have any inquiries or disputes regarding orders, payments, shipping, returns, and sales terms, please contact our professional customer support team, and we will provide effective solutions as soon as possible.