Shipping policy
Shipping Policy | hearthly
🌍 Global Shipping Service
hearthly offers worldwide shipping to customers across all countries and regions. No matter where you are located, you can enjoy our reliable, safe and standardized cross-border shipping service with no regional restrictions.
⚡ Order Processing Time
All paid orders will be processed, inspected and shipped out within 1–2 business days. We arrange packaging and logistics promptly to ensure fast order fulfillment and shorten your waiting time.
🚚 Shipping Methods & Delivery Time
We provide two professional shipping options to match your different needs. The overall global delivery time ranges from 5–12 business days:
- Standard Shipping: 7–12 business days
-Express Shipping: 5–8 business days
Please note that all delivery times are estimated for reference only. Minor delays may occur due to customs clearance progress, local logistics efficiency, extreme weather or force majeure factors, which are beyond our effective control.
✅ 100% Duty-Free & Tax-Free Guarantee
All products sold by hearthly are completely duty-free and tax-free for all global customers. There are no hidden charges, no additional import taxes, and no customs fees during the entire delivery process. You only need to pay for product fees and shipping fees, bringing you a transparent and worry-free shopping experience.
📦 Order Tracking & After-Sales Support
Once your order is dispatched, we will send an exclusive tracking number to your registered email address. You can track your package’s real-time delivery status online at any time. If you have any questions about shipping progress, package exceptions or delivery issues, please feel free to contact our customer support team, and we will reply and solve your problems in a timely manner.